Refund policy

Returns & Refund Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags must still be attached.
  • The item must be returned in its original packaging whenever possible.

Items that do not meet these conditions may not be accepted for a refund.

How to Request a Return

To initiate a return, please contact our Customer Care team at:

Email: info@bluemonte.store

Please include the following information:

  • Order number
  • Full name
  • Email address
  • Reason for the return
  • Photos of the item (if the item is damaged or incorrect)

Our team will review your request within 1–2 business days and provide return instructions.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, please place a new order and return the original item for a refund, provided it meets our return requirements.

Return Shipping

Customers are responsible for all return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The item has a manufacturing defect.

We recommend using a trackable shipping service, as Blue Monte is not responsible for lost return packages.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Please note:

  • Original shipping charges are non-refundable.
  • Duties, taxes, and customs fees paid at checkout (if applicable) are non-refundable.

Non-Returnable Items

The following items cannot be returned unless they are defective:

  • Gift cards
  • Final sale or clearance items (if marked as non-returnable)
  • Items that have been worn, washed, altered, or damaged by the customer

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, we are unable to cancel it. If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return Policy.

Please note that return shipping costs are the customer’s responsibility unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please email info@bluemonte.store with:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us at:

Email: info@bluemonte.store